What’s Not Included

• We don’t give gas advice: This service is strictly electrical. We are not Gas Safe registered. If your issue involves gas pipework, combustion, pilot lights, or boiler internals — contact a qualified Gas Safe engineer.
• No internal boiler diagnostics: We won’t diagnose boiler fault codes, PCB failures, pressure issues, or component problems. Our support stops at the wiring terminal strip — if your boiler is showing an error or won’t fire, you need a heating engineer.
• No physical work done remotely: We’ll advise on wiring and logic, but we won’t control your system remotely, open your devices, or accept responsibility for how work is carried out. You do the work — we give you guidance.
• This is not a call-out replacement: It’s not an on-site visit, but it’s the next best thing. This service is perfect for expert guidance on specific issues — or even a full installation walk-through if needed. In a focused 30-minute call, we’ll help you troubleshoot, answer all your questions, and make sure you're set up confidently.
• We can support most system, but not all: Our focus is Google Nest, Hive, tado and common UK heating controls (S-plan, Y-plan, zone valves, wiring centres, etc). We’ll always try to help, but we can’t promise to support every obscure setup, especially outside the UK.
• We're not liable for on-site outcomes: You are responsible for carrying out safe, compliant work. We do our best to advise correctly, but we can't see everything or guarantee how guidance is interpreted or applied on-site.