Smart Thermostat Remote Assistance

Get expert help setting up or troubleshooting your smart thermostat — without waiting for a home visit. Our remote support service is ideal for anyone needing fast, reliable help with Nest, Tado°, Hive, Honeywell, and more.

What’s Included

• One remote support session (up to 30 minutes)
• Direct guidance via phone, video call, or screen share
• Help with setup, configuration, troubleshooting, or optimisation
• Follow-up advice for energy-saving settings

Key Features

• Quick, contact-free support from UK-based experts
• Covers installation help, app setup, Wi-Fi pairing, and smart features
• Support for geofencing, schedules, TRVs, open window detection, and more
• Compatible with Google Nest, Hive, Tado°, and Honeywell Home
• Ideal for homeowners, landlords, or professional installers

Hassle-Free Setup from Anywhere

Our experts connect with you remotely and walk you through everything — step by step — whether you’re just starting or already mid-installation.

Service Requirements

• A working internet connection at the property
• Access to your thermostat, boiler, and smartphone/tablet
• Your Wi-Fi network details (if pairing is needed)
• Basic tools — ideally:
  • 3mm flathead screwdriver
  • Voltage tester screwdriver or non-contact voltage pen
• If you don’t have these tools, we’ll still do our best to help based on what’s available

Booking & Availability

After purchase, we’ll contact you as soon as possible — typically the same day — to arrange your support session. Please allow up to one working day during busy periods.

Warranty

This service is a one-time support session. While we don’t offer a warranty, we do guarantee that we’ll do everything we can to resolve your issue or guide you toward a working solution.

Important

This is a remote-only service. It does not include physical installation or repair work. For in-person assistance, please see our installation services.

This service is perfect for anyone who’s bought a smart thermostat and wants to install it themselves — but would like expert guidance to double-check the wiring before switching anything on.

• DIYers who need help identifying the correct terminals and wire layout
• Homeowners unsure about which wires go where
• Landlords supporting tenants with self-installation
• Anyone troubleshooting thermostat or boiler connection issues

During the session, we can help you:

• Understand your existing thermostat wiring
• Confirm correct connections (e.g. NO, COM, NC, T1/T2, etc.)
• Check compatibility with your boiler, zone valves, or heating system
• Diagnose common wiring faults or misconfigurations

We support installations for the most popular smart thermostats, including:

• Google Nest (Learning Thermostat, Nest E)
• Tado° (V3+ and X Series)
• Hive Active Heating
• Honeywell Home and Evohome

If you’re not sure whether this service suits your setup, feel free to get in touch before booking.