Installation-Only Delivery Policy

Last updated: 1 July 2026

1. Service Area

Our installation-only service is available in Greater London and areas within the M25. If you're outside this area, please contact us before placing your order to confirm availability.

2. What’s Included

This service covers the professional installation of a smart thermostat you supply. We do not provide or deliver the thermostat itself. You are responsible for ensuring the product is compatible with your heating system. Ask us we will know.

3. Booking & Timescale

We aim to install your thermostat within 3–7 working days of confirming your booking. If a specific timescale isn’t agreed, installation will be completed within 30 calendar days, in accordance with UK consumer law.

4. Delivery Method

This is an in-person service. Our technician will visit your property at the agreed time to install your thermostat. No products are delivered by post.

5. Missed or Rescheduled Appointments

Cancelling or moving your appointment is free with at least 48 hours’ notice. With less than 48 hours’ notice, our standard charge is 50% of the booking value. A no-show or no access on the day carries a standard charge of the full booking value.

These charges are subject to your statutory rights and must be fair. We take reasonable steps to reduce our loss, including trying to refill the appointment. Any charge will be reduced where necessary so it does not exceed our actual net loss caused by the cancellation or missed appointment, taking account of costs saved and any replacement booking. Ask us for an explanation of any charge.

This appointment policy does not replace a statutory right to cancel or your remedies for faulty goods or services. If you cancel with at least 48 hours’ notice, we refund the payment for the cancelled booking in full.

Please let us know as early as possible if you need to change your booking. See our Terms & Conditions.

6. Delays

Occasionally, delays may occur due to weather, traffic, or access issues. We’ll keep you informed and rearrange if needed. Your statutory rights are not affected.

7. Risk and Responsibility

You are responsible for providing a working, compatible thermostat and ensuring safe access to your heating system. We are responsible for carrying out a safe and professional installation. If your system is incompatible, we will advise you on your options.

8. Contact

If you have any questions before or after your appointment, you can contact us:

• Email: hello@smart-thermostat.co.uk
• Phone: 020 3835 5003