Delivery Policy

Last Updated: 17 October 2026

1. Service Area

We currently deliver and install products in Greater London and areas within the M25. If you’re located outside this area, please contact us before placing your order to confirm availability.

2. Delivery Method

All thermostats are typically delivered in person by our installer on the scheduled day of installation, unless an alternative arrangement is agreed in advance.

3. Delivery Timescale

We aim to deliver and install your thermostat within 2–7 working days of confirming your order. If a specific timeframe is not agreed, we will deliver within 30 calendar days as required under UK consumer law.

Lead times change with the diary and the time of year, so we keep a live figure here: Current wait: within our usual 2–7 working days. Next available: Wednesday 28 October.

If we are unable to meet this timeframe, you will be notified and may have the right to cancel the order and receive a full refund, in accordance with your rights under the Consumer Rights Act 2015.

4. Delivery Charges

All applicable delivery charges (if any) will be clearly shown at checkout before you confirm your order. Most in-person deliveries are included as part of the installation service.

5. Missed Appointments

Cancelling or moving your appointment is free with at least 48 hours’ notice. With less than 48 hours’ notice, our standard charge is 50% of the booking value. A no-show or no access on the day carries a standard charge of the full booking value.

These charges are subject to your statutory rights and must be fair. We take reasonable steps to reduce our loss, including trying to refill the appointment. Any charge will be reduced where necessary so it does not exceed our actual net loss caused by the cancellation or missed appointment, taking account of costs saved and any replacement booking. Ask us for an explanation of any charge.

This appointment policy does not replace a statutory right to cancel or your remedies for faulty goods or services. If you cancel with at least 48 hours’ notice, we refund the payment for the cancelled booking in full.

Please inform us as early as possible if you need to change your appointment. See our Terms & Conditions.

6. Delays

Delays may occasionally occur due to weather, access issues, traffic, or supplier problems. While we are not liable for such delays, we will keep you informed and reschedule where necessary. This does not affect your statutory rights.

7. Risk and Responsibility

Responsibility for the goods remains with us until they are physically received by you or a person nominated by you to take delivery.