Frequently Asked Questions
Everything you need to know about the Tado° X Smart Thermostat and our installation service.
Is the Tado° X compatible with my heating system?
Yes — the Tado° X works with most UK heating systems, including:
- Combi boilers
- Conventional boilers with a hot water tank
- Zoned heating systems
- Underfloor heating (wet systems)
- Heat pumps (with compatible setup)
- District heating and HIUs
If you're unsure, our engineer will confirm compatibility during your installation appointment.
Does the Tado° X control hot water?
Yes, but only if installed with the Wireless Receiver included in the Wireless Smart Thermostat Starter Kit X. This enables control over both heating and hot water schedules. The Wired Thermostat X version does not support hot water control on its own.
Is it a wireless thermostat?
The Tado° X can be either wired or wireless, depending on the model you choose:
- Wired Thermostat X: replaces a wall-mounted thermostat.
- Wireless Starter Kit X: can be placed anywhere using a stand and power supply, while communicating wirelessly with the receiver.
I don’t have wiring where I want to install it. Can you help?
Yes. The Wireless version with a Tado Stand is ideal for placing the thermostat on a shelf, desk, or table. If you want it wall-mounted with no existing wiring, we can provide a quote for a custom installation.
Is it easy to use?
Very. The Tado app gives you full control over your heating and hot water. You can schedule, make manual changes, and monitor usage in real-time. It also supports Geofencing, Open Window Detection, and smart integrations with Alexa, Google Home, and Apple HomeKit.
Do I need a subscription?
No subscription is required for basic features like scheduling, geofencing, and app control. Optional auto-assist features are available for a small monthly fee but are not essential to daily use.
Can you install a second-hand or pre-owned Tado thermostat?
Yes, we can install second-hand Tado° X thermostats, but please note that we cannot provide a warranty or support for devices not purchased through us. Contact us before booking to confirm compatibility and configuration.
What if I want to zone multiple rooms?
Tado° X supports multi-room zoning using Smart Radiator Thermostats X. These can be added to each radiator for individual room control. Contact us to plan a custom multi-zone setup.
Will it work with my specific boiler brand?
Tado° is compatible with all major UK boiler brands including:
- Worcester Bosch
- Vaillant
- Ideal
- Viessmann
- Baxi and more
We’ll confirm all compatibility during installation.
Still have questions?
We’re happy to help. Message us on WhatsApp or email us at hello@smart-thermostat.co.uk.
