Description
Smart Thermostat Remote Assistance
Get expert help setting up or troubleshooting your smart thermostat — without waiting for a home visit. Our remote support service is ideal for anyone needing fast, reliable help with Nest, Tado°, Hive, Honeywell, and more.
What’s Included
- One remote support session (up to 30 minutes)
- Direct guidance via phone, video call, or screen share
- Help with setup, configuration, troubleshooting, or optimisation
- Follow-up advice for energy-saving settings
Key Features
- Quick, contact-free support from UK-based experts
- Covers installation help, app setup, Wi-Fi pairing, and smart features
- Support for geofencing, schedules, TRVs, open window detection, and more
- Compatible with Google Nest, Hive, Tado°, and Honeywell Home
- Ideal for homeowners, landlords, or professional installers
Hassle-Free Setup from Anywhere
Our experts connect with you remotely and walk you through everything — step by step — whether you’re just starting or already mid-installation.
Service Requirements
- A working internet connection at the property
- Access to your thermostat, boiler, and smartphone/tablet
- Your Wi-Fi network details (if pairing is needed)
- Basic tools — ideally:
- 3mm flathead screwdriver
- Voltage tester screwdriver or non-contact voltage pen
- If you don’t have these tools, we’ll still do our best to help based on what’s available
Booking & Availability
After purchase, we’ll contact you as soon as possible — typically the same day — to arrange your support session. Please allow up to one working day during busy periods.
Warranty
This service is a one-time support session. While we don’t offer a warranty, we do guarantee that we’ll do everything we can to resolve your issue or guide you toward a working solution.
Important
This is a remote-only service. It does not include physical installation or repair work. For in-person assistance, please see our installation services.
