Smart home help
Smart Thermostat Remote Assistance
Installing a smart thermostat?
Whether you’re about to start or already mid-install and need help — get instant remote support from an expert to check your wiring, fix issues, and guide your setup.
£45
- Installation included in our service areas
- Installation typically within 3–7 days. Learn more
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Smart Thermostat Remote Assistance
Get expert help setting up or troubleshooting your smart thermostat — without waiting for a home visit. Our remote support service is ideal for anyone needing fast, reliable help with Nest, Tado°, Hive, Honeywell, and more.What’s Included
- One remote support session (up to 30 minutes)
- Direct guidance via phone, video call, or screen share
- Help with setup, configuration, troubleshooting, or optimisation
- Follow-up advice for energy-saving settings
Key Features
- Quick, contact-free support from UK-based experts
- Covers installation help, app setup, Wi-Fi pairing, and smart features
- Support for geofencing, schedules, TRVs, open window detection, and more
- Compatible with Google Nest, Hive, Tado°, and Honeywell Home
- Ideal for homeowners, landlords, or professional installers
Hassle-Free Setup from Anywhere
Our experts connect with you remotely and walk you through everything — step by step — whether you’re just starting or already mid-installation.Service Requirements
- A working internet connection at the property
- Access to your thermostat, boiler, and smartphone/tablet
- Your Wi-Fi network details (if pairing is needed)
- Basic tools — ideally:
- 3mm flathead screwdriver
- Voltage tester screwdriver or non-contact voltage pen
- If you don’t have these tools, we’ll still do our best to help based on what’s available
Booking & Availability
After purchase, we’ll contact you as soon as possible — typically the same day — to arrange your support session. Please allow up to one working day during busy periods.Warranty
This service is a one-time support session. While we don’t offer a warranty, we do guarantee that we’ll do everything we can to resolve your issue or guide you toward a working solution.Important
This is a remote-only service. It does not include physical installation or repair work. For in-person assistance, please see our installation services.Compatibility
This service is perfect for anyone who’s bought a smart thermostat and wants to install it themselves — but would like expert guidance to double-check the wiring before switching anything on.
- DIYers who need help identifying the correct terminals and wire layout
- Homeowners unsure about which wires go where
- Landlords supporting tenants with self-installation
- Anyone troubleshooting thermostat or boiler connection issues
During the session, we can help you:
- Understand your existing thermostat wiring
- Confirm correct connections (e.g. NO, COM, NC, T1/T2, etc.)
- Check compatibility with your boiler, zone valves, or heating system
- Diagnose common wiring faults or misconfigurations
We support installations for the most popular smart thermostats, including:
- Google Nest (Learning Thermostat, Nest E)
- Tado° (V3+ and X Series)
- Hive Active Heating
- Honeywell Home and Evohome
If you’re not sure whether this service suits your setup, feel free to get in touch before booking.
Smart Thermostat Pro